Frequently Asked Questions

1. What services does ENX provide, and how can they help my business?

   ENX provides a range of services, including air and ocean transportation, customs clearance, insurance, warehousing, and distribution. By working with ENX, businesses can benefit from streamlined logistics solutions, reduced shipping costs, and increased efficiency and visibility throughout the supply chain.

2. Why should you choose ENX for my business?

   Choosing ENX means choosing a partner with a proven track record of delivering reliable, efficient, and cost-effective logistics solutions. With years of experience in the industry and a global network of partners and carriers, we have the expertise and resources necessary to meet your unique needs and requirements. We are committed to providing our clients with the highest level of service and support, from documentation and customs clearance to transportation and delivery.

3. What documents do I need to provide to ENX, and how do I ensure they are accurate and complete?

   The documents required by your ENX will vary depending on the nature of your shipment and the destination country's regulations. Common documents include commercial invoices, packing lists, bills of lading, and customs declarations. It's important to work closely with us (ENX) and communicate beforehand to ensure that all required documents are accurate and complete, as errors or omissions can result in delays, fines, or other issues.

4. How are shipping rates determined, and what factors impact the cost of my shipment?

   Shipping rates are determined based on a variety of factors, including the weight and volume of the shipment, the origin and destination locations, the mode of transportation, and any additional services required (such as insurance or customs clearance). Other variables include market supply and demand. Working with ENX can help you to negotiate better rates and identify cost-saving opportunities.

5. What types of cargo can be shipped, and what are the restrictions and regulations around certain types of goods?

   ENX can ship a wide variety of goods, including general cargo, perishable goods, hazardous materials, and oversized or heavy items. However, there are restrictions and regulations around certain types of goods, such as firearms, drugs, and chemicals. For further questions, contact us so we can provide guidance and support to help you navigate these regulations and ensure that your shipment complies with all applicable laws and regulations.

6. How long does it take for my shipment to arrive, and what factors can impact transit times?

   Transit times for your shipment are influenced by several factors, including origin and destination locations, mode of transportation, and customs or documentation requirements. External factors such as weather events or port congestion may also affect transit times. ENX provides estimated transit times and assists you in planning your shipments to optimize delivery.

7. What happens if my shipment is lost or damaged during transit, and how does insurance work in these situations?

   If your shipment is lost or damaged during transit, ENX will work with you to file a claim with the carrier and ensure that you are compensated for any losses or damages. It's important to have adequate insurance coverage to protect your shipment in these situations, and ENX can help you to identify the right insurance options for your needs.

8. What customs procedures are involved in international shipping, and what documents and declarations are required?

   International shipping involves a variety of customs procedures, including import and export regulations, tariffs, and duties. ENX can help you to navigate these requirements and ensure that all necessary documents and declarations are completed accurately and on time.

9. How can I track my shipment, and what information will I receive from ENX?

   ENX provides you with regular updates on the status of your shipment, including tracking information and estimated delivery times. You can also contact us directly for updates and support throughout the shipping process.